FAQ

TEVZAROO / Help Center

Who operates TEVZAROO?

TEVZAROO at tevzaroo.com is operated by Beijing Shuyunxin Technology Service Co., Ltd. Its business address is Room 209-530, 2nd Floor, Commercial Building No. 2, Tongrui Jiayuan, Luyi Subdistrict, Tongzhou District, Beijing, China.

How long does order processing take?

Processing normally takes 2–4 business days after payment confirmation. It may take up to 5 business days during holidays, promotions, or unusually busy periods.

When should I expect delivery?

Standard transit to supported United States destinations is generally estimated at 10–15 business days after dispatch.

Where can I see shipping costs?

Available shipping methods and charges are displayed at checkout before payment.

Where do orders ship from?

Orders may be dispatched from our facilities or designated fulfillment partners according to stock, product location, and destination. The shipping origin may differ from our registered business address.

Will I receive tracking information?

Available tracking details are normally provided by email or through the relevant order-tracking method after dispatch. Carrier updates may take some time to appear.

What if my package is late or missing?

Send your order number to service@tevzaroo.com if tracking has stalled for an extended period or a parcel appears lost. If it is marked delivered, first check the delivery area, mailbox, reception, household members, neighbors, and carrier notices; then contact us if it remains missing.

What is the return window?

Eligible goods may be returned within 30 calendar days after confirmed delivery. Email us with your order number, the item, the reason for return, and relevant photos or video. Wait for the approved return warehouse address rather than mailing to our business registration address.

Who pays for return shipping?

For preference-based returns, customers are generally responsible for return shipping. For a damaged, defective, incorrect, incomplete, or materially misdescribed product caused by the product or fulfillment, we will provide an appropriate solution without additional costs caused by the error.

When will a refund be issued?

Eligible refunds are sent to the original payment method and are generally processed within 5–10 business days after an approved return is received and inspected. Your payment provider may need additional time.

Can I cancel an order?

Contact us promptly before fulfillment begins. Cancellation cannot be guaranteed once fulfillment starts. An order successfully canceled before fulfillment has no cancellation fee.

What if my item arrives damaged or incorrect?

Send your order number and relevant photographs or video. After reviewing the issue, we will provide a reasonable replacement, refund, or return solution.